FREQUENTLY ASKED QUESTIONS
Your order status can be checked by logging in to your account.
Most orders are shipped within 1-2 business. Delivery time depends on which shipping service you choose at checkout.
Shipping costs depend on the size of the order and the shipping method you select. They are calculated based on these variables. Large orders may be subject to additional shipping charges after the order is placed.
International orders are subject to being charged customs fees by the destination county’s government. We have no control over how much you are charged for customs. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
No Refunds, exchanges only!
You may exchange an item within 30 days of receipt for another item or store credit.
All sales are final on premium and sale items.
Shipping & handling is not refundable for exchanges.
Gift Certificates are not refundable.
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Please bring your order confirmation & ID to the store during regular business hours. Premium items will be held for 24 hours, all other items will be held for 5 days. Unclaimed orders will be refunded to store credit minus a 15% restocking fee.